B: Hold the line, please. I’ll see if Miss Green is in… Go ahead, Miss Green can take your call. 

　　A: Hello, Miss Green, this is ××of the Oriental Trading Company. I’m afraid I have to make a serious complaint. 

　　B: Hello, Mr. ××. What seems to be the trouble?

A: I’ve been flying Air China for nearly six years, Miss Green, and I must say that I have always been very satisfied with the service, but last Saturday something happened which was inexcusable. 

　　B: Can you give me the details, Mr. ×× 

　　A: yes. I was scheduled on Flight 543 from Beijing to Sidney ….. 

　　B: I see. I’m very sorry to hear that, Mr.××.i can assure you that such things don’t happen very often. 

　　A: I hope not. What do you intend to do about this，Miss Green? 

　　B: I’ll look into the matter for you, and talk to the person responsible for this mistake. 

　　A: All right, then. 

　　B: Thanks for calling, Mr. ××. If you have any further questions about ××, don’t hesitate to contact me direct. 

　　A: I’ll do that, thank you. Good-bye. 

　　B: good-bye. 

　　2. 

　　A: Yes, sir? Can I help you? 

　　B: Well…I bought this camera a month go and there seems to be something wrong with it. 

　　A: well, sir, I’m afraid there isn’t much we can do about it actually… 

　　B: How come you say that? The guarantee covers for a year. 

　　A: Did you bring the receipt with you, sir? 

　　B: yes, here you are. 

　　A: In that case, I suggest you leave it with us and we’ll see what we can do. 

　　以下是常用的句型： 

　　1. making a complaint 

　　I’m sorry to have to say this, but… 

　　2. accepting a complaint 

　　Oh, I am sorry about that. 

　　I can’t tell you how sorry I am. 

　　I’m so sorry, I didn’t realize. 

　　I just don’t know what to say. 

　　3. delaying a complaint 

　　I suggest you leave it with us and we’ll see what can be done / what we can do.

I’m afraid the manager isn’t in at the moment. Could you call back later? 

　　4. rejecting a complaint 

　　Well, I’m afraid there’s nothing we can do about it actually. 

　　Well, I’m afraid there isn’t much we can do about it actually. 

  
  　　MBA英文自我介绍 

　　关于简历 

 Framework（格式） 　　

　　1． Basic information (personal data) 

　　Name sex marital status health date of birth address phone numbers email address 

　　2. career objective 

　　3. Education background 

　　4. working experience 

　　【注意】3、4两项的内容都是按照由近及远、由高到低的次序进行排列。 

　　5. personal qualities 

　　6 language proficiency 

　　7. computer literacy 

　　8 interests and hobbies 

　　&#[被屏蔽广告]   
61548; A layout（样本） 

　　Resume of (your name) 

　　Address (street, city, province, post code) 

　　Sex Birth Date 

　　Home Phone Office Phone 

　　Mobile Phone Email Address 

　　Marital status 

　　ID Card Number 

　　Working History 

　　按时间 

　　From 1998to2002 Position: assistant to the chief manager 

　　Name and Place of the work unit: ABC Company 

　　Responsibility: compiled reports for the chief engineer on 

　　production 

　　Achievements: 

　　按职务 

　　editor: 

　　time 

　　place 

　　responsibility 

　　achievements 

　　accountant: 

　　time 

　　place 

　　responsibility 

　　achievements 

　　按工作性质 

　　computer operation: 

　　time 

　　place 

　　responsibility 

　　achievements 

　　computer system planning 

　　time 

　　place 

　　responsibility 

　　achievements 

　　personnel supervisor 

　　time 

　　place 

　　responsibility 

　　achievements 

　　Education 

　　From to Academic Degree: B.A received in July 1983